Frequently Asked Questions

• Stay organized with an intuitive and easy-to-use dashboard with simple but informative check-in/check-out process.
• Quickly check walk-in pets into daycare and generate an invoice in less than 10 seconds.
• Access notes, reservation summary, customer and pet profiles, buddy and enemy list, colour codes and more pet information at your fingertips.

You can sign up for our pet boarding and daycare software by requesting a live demo at a time that is most convenient for you or Request a demo Account.

SaaS stands for software as a service, which means that you are paying for the services that a company provides instead of product.

You are not responsible for downloading, maintaining, or updating the software. The company delivering the product that you are using is responsible for maintenance and updates as well as upholding the security standards of the software and your data.

Web based software is always up to date and does not require you to install costly updates. SaaS is different from traditional software because you can access your files using any device that has an internet connection.

In very simple terms cloud based software “lives” on the internet, allowing you to access and store all of your information online as opposed to on paper or the hard drive of your computer.

Cloud based software allows your pet business to operate online as all of your customer files, business functions, and administrative documents are optimized through the software itself instead of on the computer at your business. Your information is stored outside of your device, meaning that your data can never be lost to computer crashes, fire, flood, etc.

Cloud based software runs all of its applications and tools using the internet. These features can be accessed anywhere as long as you have an applicable device and an internet connection.

We’ve designed our software with customers just like you in mind! ProPet is intuitive and user-friendly so that anyone can use it effortlessly.

If you contact us about the software or sign up for a demo there are NO obligations. If you love the software we would be happy to set you up, if it isn’t right for your business we understand ProPet isn’t a good fit for every business. 

There is no setup fee if you select a Two-Year Subscription. Setup fee for Annual Subscriptions is $50USD per module and $75 USD per module With Monthly Subscriptions. More Information

With ProPet Software, you have three choices for subscriptions; monthly, yearly, and every two-years depending on what works best for you.

If you sign up to use ProPet Software you will receive free phone support, the first month of usage for free, opportunities to suggest new features, and more!

We also offer discounts for clients who choose 1-year or 2-year subscrition options.

Yes, we accept all major credit cards, e.g. Visa, MasterCard, American Express, as well as rewards cards except for Discover Cards.
We also offer discounts for clients who choose 1-year or 2-year subscrition options.

We offer your first month free to give you time to decide if ProPet is a good fit for your business. You can cancel your plan at any time but we do not provide refunds for our monthly, one-year prepaid or two-year prepaid plans, setup fees or migration fees.

We recommend starting with the monthly plan, before subscribing to our one-year or two-year plans to ensure you are committed and ProPet is a good fit for your business.